Tech 101: What is a Virtual Call Center?
When you think of call centers, you might think about call centers portrayed in media: poorly lit office spaces crawling with phone operators. This absolutely isn’t the case with recent[…]
Tagged: customer satisfaction
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5 Techniques to Help You Truly Understand Your Customers
Surveys offer an excellent way of collecting responses for gauging customer satisfaction. They allow any business to gain insight into their market niche. The customer insight provides a basis for[…]
