Virgin Media and BT Broadband, both are the top class broadband service providers in UK. Both are operating on the separate networks, and most popular among the whole UK. BT broadband is famous because of widely available services. Virgin Media broadband is famous for reliable and fast speeds. In the end both of them are reliable service providers, but at some stages there are some differences between both providers. Let’s take a look at those differences.
1. Broadband Speed
Usually the broadband companies try to provide the speed more than they are advertising but some providers fail to provide. BT is one of them. Their internet speed is comparatively low against the cost they are charging. Following are the packages of the BT broadband. Standard Broadband with 10Mbps, SuperFast Fibre Essential with 36 Mbps. SuperFast Fibre or BT infinity 1 with 50Mbps and SuperFast Fibre 2 with 67Mbps.
On the other hand Virgin is providing comparatively faster speed than BT broadband. Virgin is providing more speed than they are advertising. Following are the broadband packages of the Virgin Media. On Virgin Media you will get the minimum speed of 50Mbps and the maximum speed of 350Mbps.
2. Packages and Deals
Bt broadband currently offers 5 packages, which are mentioned below.
● Standard: broadband speed is 10 Mbps
● Superfast Essential: broadband speed is 36 Mbps
● Superfast Fibre 1: broadband speed is 50 Mbps
● Superfast Fibre 2: broadband speed is 67Mbps
● Superfast Fibre Plus: broadband speed is 67 Mbps with some extra benefits.
All packages of BT are unlimited and you can also get the free calls on 01, 02, 03, 0845 and 0870 number. The Virgin company is not offering any package, they offer you broadband internet for 12 months. The minimum speed you will get on Virgin is 50 Mbps which is equal to BT’s Superfast Essential so you can see the big difference.
3. Customer Service
In the respect of customer service BT has a poor track of customer service. No doubt they have 24/7 customer service and their team is always busy answering the customers. They also offer live chat. The average call time waiting is 4 minutes which is higher than the market’s average time which is 22 minutes. On the other hand Virgin Media has pretty good customer service. They are offering customer service between Monday and Saturday morning 8am to 10 pm, but still their service is reliable. The average waiting time is 1 minute and 40 minutes which is less than the market’s average time.
Conclusion
Well, there are some differences between both service providers, but after summing up all the differences we can say both service providers are the best and reliable. Yes Virgin Media is comparatively good than BT broadband in the mean of internet speed and customer service, BT is more popular because of they are offering the services at wide ranges in whole UK.
